Depending on how you use our services, we may collect:

• Name
• Mobile/telephone number
• Email address
• Service address
• Appliance details
• Appliance model or fault information
• Service booking details
• Communication and enquiry details
• Payment-related information necessary to process a transaction
• Information voluntarily provided through forms, calls, WhatsApp or other communication channels

We collect only information reasonably required for providing and managing our services.

We may use your information to:

• Process service requests and bookings
• Contact you regarding your appointment
• Assign or coordinate technicians
• Provide repair and maintenance services
• Provide quotations and invoices
• Process or confirm payments
• Respond to enquiries and complaints
• Provide customer support
• Send service-related notifications
• Improve our website and services
• Prevent fraud, misuse or unauthorized activity
• Comply with applicable legal requirements

If you contact us by phone, WhatsApp, email or other communication methods, we may retain relevant communication details for customer service, booking management, quality control and dispute resolution, subject to applicable law.

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Approximate usage information
• Date and time of website access

This information may be used for security, analytics, website improvement and advertising measurement.

Our website may use cookies and similar technologies to improve functionality, understand website usage and support analytics or advertising.

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

We may use third-party advertising and analytics services to understand website traffic, measure advertising performance and show relevant advertisements.

These providers may process information in accordance with their own privacy policies and applicable laws.

We may share necessary information with:

• Technicians or service personnel
• Payment service providers
• Website/hosting providers
• Communication service providers
• Analytics or advertising service providers
• Professional advisers or authorities where legally required

We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for providing services, maintaining business and transaction records, resolving disputes, preventing fraud and complying with applicable legal obligations.

Subject to applicable law, you may request access to, correction of or deletion of certain personal information held by us.

You may also contact us regarding concerns about the use of your personal information.

Our services are intended for general customers and are not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

Our website may contain links or integrations to third-party websites, applications or services.

We are not responsible for the privacy practices of third-party websites. Customers should review their respective privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable legal requirements.

The updated policy will be published on this page with the revised effective date.