Term & Condition

Services

We provide repair and maintenance services for home appliances, including but not limited to:

• LED / LCD / OLED / Smart TV
• Refrigerators
• Washing Machines
• Other electronic and home appliances as offered by us

Services may include inspection, diagnosis, repair, replacement of components and general maintenance.

Service Booking

Customers can request a service through our website, phone call, WhatsApp or other available communication channels.

Providing a booking request does not guarantee that a repair can be completed. Service availability depends on technician availability, location, appliance condition and availability of required parts.

Inspection & Diagnosis

A technician may inspect the appliance before providing a final repair recommendation or quotation.

The initial service/inspection charge, if applicable, will be communicated to the customer before or during booking.

The final repair cost may vary depending on the fault, labour required and spare parts required.

Repair Charges & Payment

Repair charges may include:

• Inspection/service charges
• Labour charges
• Spare-part/component charges
• Applicable taxes, where applicable
• Other charges communicated to the customer before repair

The customer will be informed of the estimated repair cost before major repair work or replacement of parts, wherever reasonably possible.

Payment must be made through the payment method accepted by the service provider.

Spare Parts

Replacement parts may be original, genuine, OEM, compatible or refurbished parts depending on availability and customer approval.

Where applicable, the type of replacement part and applicable warranty will be communicated to the customer before installation.

Parts supplied by the customer may not carry any warranty from us.

Repair Warranty

If a warranty is provided for a particular repair or replacement part, its duration and terms will be communicated on the invoice, service receipt or otherwise at the time of repair.

Warranty generally applies only to the repaired fault or replaced component and does not automatically cover unrelated faults, physical damage, electrical fluctuations, liquid damage, misuse or subsequent damage.

Warranty claims may require inspection by our technician.

No-Fix / Unrepairable Appliances

Some appliances may be found technically or economically unsuitable for repair.

In such cases, the customer may be required to pay applicable inspection/visit charges, if communicated at the time of booking.

We are not obligated to repair an appliance where required parts are unavailable, the appliance is unsafe, severely damaged, obsolete, or repair is not technically feasible.

Customer Responsibilities

The customer should:

• Provide accurate contact and appliance information.
• Provide reasonable access to the appliance.
• Inform the technician about previous repairs or known issues.
• Remove valuable, personal or sensitive items from the appliance where applicable.
• Follow reasonable safety instructions provided by the technician.

Data & Personal Information

We may collect information such as the customer's name, phone number, address, appliance details and service-related information for booking, communication, service delivery and customer support.

For more information, please read our Privacy Policy.

Third-Party Services

We may use third-party service providers for communication, payment processing, website hosting, analytics, advertising or other business functions.

Such services may have their own terms and privacy policies.

Limitation of Liability

We will take reasonable care while providing repair services. However, we shall not be responsible for damage caused by pre-existing defects, hidden faults, improper use, unauthorized modifications, electrical fluctuations, water/liquid damage, physical damage or circumstances beyond our reasonable control.

Any liability, where applicable, shall be subject to applicable law.

Cancellation & Rescheduling

Customers may request cancellation or rescheduling of a service appointment.

If a technician has already been dispatched or a visit has already taken place, applicable visit/inspection charges may apply if they were communicated at the time of booking.

Service Area

Services are available only in selected locations and serviceable areas.

Availability may vary depending on technician availability and location.

Website Information

We try to keep the information on our website accurate and updated. However, service availability, prices, offers, repair times and other information may change without prior notice.

Intellectual Property

Website content, text, graphics, logos, images, designs and other materials are protected by applicable intellectual property laws and may not be copied or reproduced without permission.

Changes to These Terms

We may update these Terms & Conditions from time to time. The updated version will be published on this page with the revised effective date.

Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute shall be subject to the jurisdiction of the appropriate courts/authorities having jurisdiction over the matter.

Contact

For service-related questions, cancellations, complaints or other enquiries, customers may contact us through the contact details provided on our website.